PRIVACY POLICY

emeraldene.com.au collects and uses the personal information you provide on our website and through partner services that link to this Privacy Policy (“the Services”). It also describes the options available to you regarding our use of your personal information and how you can access and update this personal information. Please take a moment to review the terms of our Privacy Policy. Unless we indicate otherwise, this Privacy Policy applies only to information that we collect through the Services. By visiting our website or using the Services, you accept the terms of this Privacy Policy.

Personal Information We Collect From You Directly

We may collect personal information about you in several ways, including when you provide it to us voluntarily. For example, we may collect personal information when you create an account or purchase online, contact us with questions, provide feedback regarding our products, or answer questions about your product interests. You do not have to provide your personal information to us, but if you decide not to do so, you may limit the features that you are able to access through the Services.

The personal information we may collect includes:

User Data Supplementation

We also may collect personal information about you from other sources, including from social media providers and commercially available sources, such as data aggregators and public databases. Please note that we may combine the various types of personal information we collect about you and use it as described in this Privacy Policy.

Log Files

We also may collect certain personal information by automated means when you visit our website or use the Services, including your internet protocol (“IP”) address, information about your web browser software and version, if you arrived at our website through a link from a third-party website, the uniform resource locater (“URL”) of the linking page, your mobile device identifier and other information about devices you use to access our website or the Services, and information about your activity while visiting our website or using the Services, such as which pages you choose to view, queries you make using our “search” function, and other information about your account usage.

We do not link this automatically collected data to other personal information that we collect about you.

Tracking Technologies

Like many companies, we and our third party partners, such as advertising partners, marketing partners, and service providers, use certain technologies, such as cookies, beacons, tags, and scripts. These technologies are used in analysing trends, administering our website, tracking users’ movements around our website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual, as well as aggregated basis.

You may be able to disable cookies by changing a setting in your web browser. Please note, however, that without cookies you may not be able to take full advantage of all the Services’ features.

We use Local Storage Objects (LSOs), such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs.

Advertising

To varying degrees USA, European, Canadian and Australian law requires that we disclose whether or not we recognise and honour user browsers signals to not be tracked. If you wish not to have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Customers from the European Union may alter their advertising preferences here. Please note that this does not opt you out of being served advertising. You will continue to receive generic ads.

How We Use the Information We Collect About You

We may use the personal information we collect about you in the ways described below.

Information We Share

Our affiliates may share personal information among themselves. We will not share your personal information in ways other than as outlined in this policy. In addition, we may share personal information with other entities in the following circumstances:

Information Collected from Visitors Outside the Australia

If you are using the Services from outside the Australia and provide us with personal information, please note that your personal information will be transferred, stored, and processed in the Australia. The data protection laws in the Australia may not be as comprehensive as those in your country of residence. By doing business or interacting with the Company and the Services, you are consenting to the transfer of your personal information to facilities located in the Australia and other facility locations selected by the Company.

We Provide You Choices

If you prefer to not receive marketing emails from us, please contact us at relax@emeraldene.com.au.

Please note that your request to not receive marketing emails from us will not apply to messages that you request or that are not commercial in nature. For example, we may contact you concerning any purchases you have made with us, even if you opt out of receiving marketing messages.

If you have established a user account in connection with one of the Services, you may be able to review and request changes to some information that the company maintains about you through your account settings or by contacting us at relax@emeraldene.com.au. We will respond to your request for access within 30 days.

We will retain your personal information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your personal information to provide you the Services, contact us at relax@emeraldene.com.au. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Sharing Site Content With A Friend

You may be able to share certain content from the Services with others by asking us to forward the content. To share information, we ask for the recipient’s and your name and email addresses. We will automatically send your friend a one-time email inviting him or her to visit our website. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. We collect personal information in this way; we will use it to fulfil your request and for no other purpose. Your friend may contact us at relax@emeraldene.com.au to request that we remove this information from our database.

Reviews

The Services include customer reviews. You should be aware that any information you provide in this area may be read, collected, and used by others who access them. To request removal of your personal information from our customer reviews, contact us at relax@emeraldene.com.au. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets

The Services include social media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on the Services. Your interactions with these features are governed by the privacy policy of the company providing it.

Third Party Websites

The Services may provide links to websites operated by third parties for your convenience and information. All of these websites and applications operate independently from us, and we do not control their privacy practices. We encourage you to review the privacy policies of any third-party websites and applications that you use to better understand their privacy practices.

Third Party Cookie Integration

We may use third party companies to provide advertising services and/or to collect certain information when you visit and interact with our website. These third-party companies may collect and use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website (and/or other websites) in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognize your browser to collect and record information about your web surfing activity including your activities on this website. You may visit the Network Advertising Initiative, www.networkadvertising.org/choices or the Digital Advertising Alliance, http://www.aboutads.info/, to learn more about interest-based advertising, or to opt out of receiving advertisements tailored to your interests on your browser, from their respective members and participants.

First Party Cookie Integration

We may also use technologies, such as our own cookies, to provide you with relevant online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here.

How We Protect Personal Information

We maintain reasonable security procedures to help protect against loss, misuse, or unauthorised access, disclosure, alteration, or destruction of the personal information you provide through the Services.

Among other safeguards, we use Secure Sockets Layer (“SSL”) technology to help protect transmissions over the internet of your payment card data.

Unfortunately, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information. If you prefer to not transmit your credit card number over the internet, you can contact us using the toll-free number listed on the website from which you want to order. If you have any questions regarding security, you can contact us at relax@emeraldene.com.au.

Updates to Our Privacy Policy

We reserve the right to modify the Privacy Policy at any time. If we do this, we will post the revised policy on this page and will indicate the date that it will become effective. We will attempt to give you advance notice of any substantive changes, but reserve the right to make such modifications immediately, if required. It is your responsibility to check to determine if there have been changes to the Privacy Policy and to review such changes. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this website prior to the change becoming effective.

Children’s Privacy

Our Services are not directed to and not intended for persons under the age of 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us via the contact details listed below. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.

How to Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update your personal information or preferences, please contact us by:

Email: relax@emeraldene.com.au

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