The rates and availabilities for accommodation are live. All bookings will be confirmed instantly. The full payment is required at the time of booking.
For tour and package bookings, the confirmation will be sent to you via email within 2 hours during 8am-10pm AEST. The full payment will be required as soon as the confirmation email is sent unless the alternative arrangement organised with the manager. The option to upgrade your accommodation from a Deluxe Suite to a Superior Suite at Emeraldene Inn is available by request. It is $15 extra per night.
Need additional information, or unsure any of the tours/packages, please email or phone reception at any time. We will reply all enquires within 2 hours during 8am-10pm AEST.
An oasis in Hervey Bay
Yong and Bo organised both Fraser Island and Whale tours for us at very short notice. All went well thanks to their care.
Emeraldene Inn is a great place to stay. It is a quiet oasis with the rooms set in a garden that is more jungle than garden. Rooms are spotless and the bed was very comfortable. Best suited to those with a car as you will need to drive to shops and restaurants. This is normal in Hervey Bay as the town has no real centre and facilities are scattered. A comfortable and relaxing place to stay.
Idyllic Place and Wonderful Hosts
Although located by a main road, the Emeraldene Inn & Eco-Lodge was a place like paradise. The courtyard was full of various plants and flowers, which was beautiful and peaceful. The room was quite clean, the beds were comfortable, and the small kitchen with tableware was very convenient for the tourists.
The hosts were very friendly and helpful. They could arrange various local tourism projects for tourists - such as Fraser Island Two-day tour and Whale Watching, etc.- that was really good! I would happily stay here again.
Emeraldene were awesome, Yong & her husband who run the inn are really friendly and organised our whole tour to Fraiser with the explorer adventure team which was fantastic.
We communicated with Yong on the days leading up to the tour telling her how many people we had and what we needed etc and she took care of everything and allowed us to leave our belonging at the inn whilst we went to Fraiser.
The room was nice & had everything 3 back packers could need, and it was also really clean.
Would definitely recommend!
All rates quoted are subject to confirmation on reservation and are quoted in Australian Dollars inclusive of GST and are per room per night. Rates valid until 31 March, 2021. Higher rates may apply at Xmas / Easter.
Payment for accommodation booked via our secure online facility will be paid in full at time of booking. All major credit cards are accepted. * Payment by American Express will incur a 2% surcharge. *
Cancellation policy: 48 hours. Cancellations made after 10am 2 days prior to arrival will incur a cancellation fee of 1 night accommodation (except for special peak season conditions). December 23 - January 5: cancellations made within 7 days of 10am of the day of arrival will be charged in full. Special Event: July 7-10 (2021): 30 day cancellation policy. Bookings at 7 nights discounted rate have a 14 day cancellation policy - these bookings are non-refundable within 14 day. No refunds available after commencement of stay or for no-shows.
Cancellations of any tour portions of packages made within 72 hrs will result in loss of tour portion of package, unless a separate package confirmation has been sent with a specific cancellation policy which will then supersede this.
Cancellations resulting in a credit card refund will incur a processing fee of 3.5%.
**NOTE** Reception closes at 8:00pm (6:00pm on Sundays) - for arrivals after 8:00pm (6:00pm Sunday) please contact the property on the day of arrival for instructions.